Support and Maintenance

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Real-time, Ticketed Support

Support is an essential part of what we do at MCC. Education institutions require peace of mind that their technology will work consistently and reliably, without downtime or frustration. We have invested heavily in our support services, offering a modern, real time ticketed service for all support queries.

Find out more about our education support services below.

Roy Says…

Never attempt your own repairs!

Always call in the experts if something goes wrong. By attempting your own repairs you risk further damaging the device and voiding the warranty. Even worse, you could hurt yourself! Roy says give MCC a call on 01925 444499 if something goes wrong.

Support Services for Schools

Maintenance Contracts

MCC can help protect your IT against failures and downtime. Our expert technicians are always available.

Technology Healthcheck

Our technicians can ensure all aspects of your current school technology provision are up-to-date, and recommend improvements.

Support Desk

MCC offer a real-time, ticketed service for all repairs. Our portal allows you to check the status of your repair and monitor progress.

Data Migration

If you are refreshing your technology or require data services, MCC’s technicians can ensure a seamless and risk-free migration.

MyMCC Support Desk

Ensuring your technology continues to work effectively is our goal at MCC.

We have developed a brand new ticket based support system that enables you to access our experienced Apple qualified technicians quickly and efficiently. Whatever your problem, logging it at our SupportDesk will start the efficient journey to get your problem solved.

  • Apple Warranty repairs
  • Out of warranty repairs
  • Smashed screens
  • Software problems
  • Device enrolment program requests
  • MDM problems
  • On site maintenance request for callout

All booked and actioned through our easy to use SupportDesk.

Track all of your repairs and talk to the technician working on your job. Analyse response times and costs for any technical work throughout the last year.

 

MyCare Collect and Return

A  MyCare Collect & Return warranty covers against electrical / component failure. In the event of your device failing, MyCare will send a courier to collect it from you. It will then be repaired by a fully Apple certified MyCare service engineer and returned to you at no cost for complete peace of mind.

MyCare is available for iPad, MacBook, MacBook Air, iMac and Mac Pro.

Benefits

  • UK Coverage
  • Cover up to 5 years
  • Collect & Return
  • 5 Day Turnaround
  • Telephone Diagnostics
  • All Parts & Labour Included
  • No hidden charges

Complimentary Deployment Services:

Vision and Plan

A vision & plan session is essential to get the most out of your iPad deployment. Working with our in-house Apple Education Trainers your leaders and teaching staff will put together a sustainable and successful Plan.

WiFi

MCC will survey your current wifi network and connection to make sure the potentially large number of new devices will have a great connection. We will also outline any improvements that should be considered.

Training

With both in-house Apple Curriculum Specialists and Education Trainers MCC can provide curriculum focussed hands on training for teachers and all levels of familiarity with iOS.

Device Management

MCC have worked with a range of MDM provides. These platforms allows schools to send out apps and device policies wirelessly. MCC will make recommendations on which provider would be right for your deployment.

DEP

The Apple Device Enrolment Program allows MCC to configure your iPads before they even get delivered. The program also allows for better management of devices leaving your deployment.

Online Security

MCC offer Lightspeed mobile filter which can filter the internet while the devices are in school and at home. There are also options that would work alongside an existing proxy solution.

Finance

Good financial planning and a hardware refresh plan is a key part of a successful deployment. If you do choose a model involving contributions MCC will set up the payment systems making the project easy for the school and the contributors.

Insurance

MCC offers a fully underwritten policy with options to protect against damage, theft and fire all in addition to an industry standard hardware warranty.

Refresh

An important part of any deployment is sustainability. MCC offer flexible options to refresh, subscribe and upgrade existing devices.

Talk to MCC about Support today:

Phone: 01925 444499 Email: sales@mccdigital.com

Subscribe with MyLearn

With rising technology costs and shrinking budgets, schools and education institutions are increasingly trying to find new ways to keep their classrooms up-to-date. MyLearn from MCC offers a fresh, innovative way of getting what you need, when you need it.