Support and Maintenance

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Real-time, Ticketed Support

Support is an essential part of what we do at MCC. Businesses require peace of mind that their technology will work consistently and reliably, without downtime or frustration. We have invested heavily in our support services, offering a modern, real time ticketed service for all support queries.

Find out more about our business support services below.

Roy Says…

Never attempt your own repairs!

Always call in the experts if something goes wrong. By attempting your own repairs you risk further damaging the device and voiding the warranty. Even worse, you could hurt yourself!

Support Services for Business

Maintenance Contracts

MCC can help protect your IT against failures and downtime. Our expert technicians are always available.

Technology Healthcheck

Our technicians can ensure all aspects of your current technology estate is up-to-date and secure, and recommend improvements.

Repair Help Desk

MCC offer a real-time, ticketed service for all repairs. Our portal allows you to check the status of your repair and monitor progress.

Data Migration

If you are refreshing your technology or require data services, MCC’s technicians can ensure a seamless and risk-free migration.

MyCare Collect and Return

A  MyCare Collect & Return warranty covers against electrical / component failure. In the event of your device failing, MyCare will send a courier to collect it from you. It will then be repaired by a fully Apple certified MyCare service engineer and returned to you at no cost for complete peace of mind.

MyCare is available for iPad, MacBook, MacBook Air, iMac and Mac Pro.

Benefits

  • UK Coverage
  • Cover up to 5 years
  • Collect & Return
  • 5 Day Turnaround
  • Telephone Diagnostics
  • All Parts & Labour Included
  • No hidden charges

Complimentary Technical Services

Management Strategy

A proper IT strategy is key to success and uptime. We work with management to identify key areas of improvement in your business and build a plan.

WiFi

MCC will survey your current wifi network and connection to make sure the potentially large number of new devices will have a great connection. We will also outline any improvements that should be considered.

Apple Training

MCC can provide Apple-focused technical training and mentoring for IT professionals at all levels of familiarity with iOS and Mac OS.

Device Management

MCC have worked with a range of MDM provides. These platforms allows businesses greater security and control. MCC will make recommendations on which provider would be right for your deployment.

DEP

The Apple Device Enrolment Program allows MCC to configure your iPads before they even get delivered. The program also allows for better management of devices leaving your deployment.

Server

MCC can properly setup servers for business, integrating a range of complementary cloud and storage solutions if they are required.

Finance

Good financial planning and a hardware refresh plan is a key part of a successful deployment. MCC can provide a range of leasing and subscription options for business.

Insurance

MCC offers a fully underwritten policy with options to protect against damage, theft and fire all in addition to an industry standard hardware warranty.

Refresh

An important part of any deployment is sustainability. MCC offer flexible options to refresh, subscribe and upgrade existing devices and IT equipment.

Talk to MCC about Support today:

Phone: 01925 444499 Email: sales@mccdigital.com

Subscribe with MyWork

With rising technology costs and shrinking budgets, businesses are increasingly trying to find new ways to keep their IT up-to-date. MyWork from MCC offers a fresh, innovative way of getting what you need, when you need it.